WEBVTT 00:00:00.000 --> 00:00:00.920 align:middle line:90% 00:00:00.920 --> 00:00:03.020 align:middle line:84% JULIE HAIZLIP: One of my students 00:00:03.020 --> 00:00:06.920 align:middle line:84% that recently graduated made this for me. 00:00:06.920 --> 00:00:11.870 align:middle line:84% On the back, she actually has fragments of a conversation 00:00:11.870 --> 00:00:13.310 align:middle line:90% that she and I had. 00:00:13.310 --> 00:00:15.170 align:middle line:90% I think I'll cry if I read it. 00:00:15.170 --> 00:00:19.190 align:middle line:84% Mattering is about having the opportunity to both add value 00:00:19.190 --> 00:00:20.900 align:middle line:90% and feel valued. 00:00:20.900 --> 00:00:22.940 align:middle line:84% It's a little bit more than belonging, 00:00:22.940 --> 00:00:25.580 align:middle line:84% because it's also about contributing. 00:00:25.580 --> 00:00:27.980 align:middle line:84% It's a little bit more than meaning, 00:00:27.980 --> 00:00:30.200 align:middle line:84% because it's also about the feeling 00:00:30.200 --> 00:00:32.085 align:middle line:90% that you're getting from others. 00:00:32.085 --> 00:00:33.710 align:middle line:84% NATALIE MAY: That idea keeps you there. 00:00:33.710 --> 00:00:36.330 align:middle line:84% Just when you're thinking, I'm not making a difference, 00:00:36.330 --> 00:00:39.290 align:middle line:84% this is too hard, something happens 00:00:39.290 --> 00:00:42.007 align:middle line:84% that you remember-- this is why I'm doing this. 00:00:42.007 --> 00:00:44.090 align:middle line:84% JULIE HAIZLIP: From the research that we're doing, 00:00:44.090 --> 00:00:47.510 align:middle line:84% the people who report a higher sense of mattering 00:00:47.510 --> 00:00:51.860 align:middle line:84% also report a lower sense of burnout, and vise versa. 00:00:51.860 --> 00:00:54.172 align:middle line:84% If we feel like we matter as caretakers, 00:00:54.172 --> 00:00:55.880 align:middle line:84% we're going to be more invested in making 00:00:55.880 --> 00:00:58.640 align:middle line:84% sure our patients feel like they matter. 00:00:58.640 --> 00:01:01.320 align:middle line:84% First, what we did was we interviewed those students, 00:01:01.320 --> 00:01:03.530 align:middle line:84% asking them specifically, what has 00:01:03.530 --> 00:01:06.740 align:middle line:84% made you feel like you matter in your educational experience? 00:01:06.740 --> 00:01:09.950 align:middle line:84% Can you point us toward some of the people who 00:01:09.950 --> 00:01:12.020 align:middle line:90% really have done that for you-- 00:01:12.020 --> 00:01:13.580 align:middle line:90% those exemplars? 00:01:13.580 --> 00:01:15.950 align:middle line:84% They're very intentional about how 00:01:15.950 --> 00:01:17.600 align:middle line:90% they interact with students. 00:01:17.600 --> 00:01:20.900 align:middle line:84% They go out of their way to learn their students' names, 00:01:20.900 --> 00:01:23.480 align:middle line:84% to learn something about their students as a person, 00:01:23.480 --> 00:01:26.090 align:middle line:84% as opposed to just them in the student role. 00:01:26.090 --> 00:01:28.010 align:middle line:84% For example, our Dean of Students-- 00:01:28.010 --> 00:01:32.790 align:middle line:84% she makes our students feel at home in the school. 00:01:32.790 --> 00:01:34.560 align:middle line:90% And it's extraordinary. 00:01:34.560 --> 00:01:40.470 align:middle line:84% And you can tell that that's what she is here to do. 00:01:40.470 --> 00:01:43.590 align:middle line:84% Once you've had a situation where you really 00:01:43.590 --> 00:01:46.500 align:middle line:84% feel like you've mattered, where you've contributed, 00:01:46.500 --> 00:01:50.310 align:middle line:84% and you have felt valued for your contribution, 00:01:50.310 --> 00:01:53.250 align:middle line:84% you want to feel that again and again and again. 00:01:53.250 --> 00:01:57.420 align:middle line:84% The people who are reporting that they matter 00:01:57.420 --> 00:01:59.640 align:middle line:90% are also reporting less burnout. 00:01:59.640 --> 00:02:02.160 align:middle line:84% And the people who are burnout are the ones 00:02:02.160 --> 00:02:04.230 align:middle line:90% who are likely to leave. 00:02:04.230 --> 00:02:07.500 align:middle line:84% And so I think if we are creating 00:02:07.500 --> 00:02:10.169 align:middle line:84% professional satisfaction, it follows 00:02:10.169 --> 00:02:14.190 align:middle line:84% that we are also probably creating career longevity. 00:02:14.190 --> 00:02:17.190 align:middle line:84% NATALIE MAY: What's been really interesting to all of us 00:02:17.190 --> 00:02:23.160 align:middle line:84% on the research team is students need and desire and just 00:02:23.160 --> 00:02:24.570 align:middle line:90% passion to contribute. 00:02:24.570 --> 00:02:26.340 align:middle line:84% It's when they're engaged, and when 00:02:26.340 --> 00:02:28.980 align:middle line:84% they're working and stretching themselves, 00:02:28.980 --> 00:02:30.900 align:middle line:84% that the learning and growing is happening. 00:02:30.900 --> 00:02:33.150 align:middle line:84% We heard over and over again from nursing 00:02:33.150 --> 00:02:35.360 align:middle line:84% and medical students that they really 00:02:35.360 --> 00:02:37.360 align:middle line:84% feel like they matter when they're contributing. 00:02:37.360 --> 00:02:39.480 align:middle line:84% JULIE HAIZLIP: Thinking about mattering and being 00:02:39.480 --> 00:02:43.620 align:middle line:84% very intentional about mattering is so important right 00:02:43.620 --> 00:02:48.870 align:middle line:84% now, because we've spent the past two and 1/2 years really 00:02:48.870 --> 00:02:50.430 align:middle line:90% separated from one another. 00:02:50.430 --> 00:02:55.440 align:middle line:84% We've collectively lost a lot of our sense of community. 00:02:55.440 --> 00:03:00.240 align:middle line:84% And it turns out that those interpersonal connections 00:03:00.240 --> 00:03:02.010 align:middle line:90% are really quite important. 00:03:02.010 --> 00:03:05.940 align:middle line:84% And it's not to say that you can't matter over Zoom. 00:03:05.940 --> 00:03:07.080 align:middle line:90% I think you can. 00:03:07.080 --> 00:03:12.870 align:middle line:84% But I think we are longing for connection right now. 00:03:12.870 --> 00:03:18.210 align:middle line:84% And one of the ways that we can fundamentally connect 00:03:18.210 --> 00:03:21.350 align:middle line:84% is by showing one another that we matter. 00:03:21.350 --> 00:03:22.000 align:middle line:90%